Refund policy
Refund and Exchange Policy: OVRCAST
At OVRCAST, we take pride in the quality and craftsmanship of our fragrances. We want you to be completely satisfied with your purchase.
If you encounter an issue with your order, we are here to ensure a smooth resolution.
Eligibility for Return or Exchange
You may request a return or exchange within 7 days of receiving your product if you experience any of the following:
-
Damaged or Broken Items: The bottle or packaging arrived damaged or broken.
-
Leakage: The perfume is leaking from the bottle or spray mechanism.
-
Defective Sprayer: The spray nozzle is not functioning correctly.
-
Longevity Issues: The fragrance does not last for the duration promised in the product title or description.
How to Request a Return
To initiate a claim, please contact our support team within the 7-day window. Please include your order number and a brief description of the issue (photos are helpful for damaged or leaking items).
-
Email: ovrcastperume@gmail.com
-
WhatsApp/Phone: +923096999612
Resolution Options
Once your claim is verified, you may choose one of the following options:
-
Full Refund: We will process a refund to your original payment method.
-
Product Exchange: We will ship a replacement unit to you at no additional cost.
Note: Please ensure that the item is returned in its original packaging. Once our team receives and inspects the returned item, your refund or exchange will be processed promptly.